About Our Flood & Water Damage Restoration Services

We Provide the Following Services:

In order to guarantee your safety and the quality of our work, we follow the standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC) AND the Canadian Standards Association.

water-damageWe also document the water damages that we find and take photos of our instrument readings, which you have access to for future reference. We don’t cut corners. The services that we provide include:

  • Emergency repairs (leakage, burst pipe, roof leak, etc.)
  • Water extraction
  • Water damage cleanup
  • Structural drying
  • Content cleaning & restoration (furniture and belongings)
  • Packaging and storage during repairs (furniture and belongings)
  • Property repairs and re-construction

Our Process:

Step 1: Call us for a free estimate: (604) 838-8808.

Step 2: We’ll answer your questions and send a technician to look at the extent of the water damage and give you a free estimate.

Step 3: We help you maximize your claim. We are insurance approved and we bill them directly.

Step 4: For emergencies, we begin work immediately after authorization, or for non-emergency work, we provide an estimate and schedule the work at your most convenient time.

For emergencies, we immediately start the needed plumbing repairs as well as the clean up and the drying process. If we are dealing with sewage water, we immediately start to remove the flooring and the part of the wall that came into contact with the contaminated water to avoid further contamination and to protect your health.

About Our Fees – We Guarantee Best Value for Your Dollars

We maximize the value of our services and minimize your cost in the following ways:

  • We help with your insurance by maximizing your claim.
  • We help you take advantage of this opportunity to upgrade your place if possible.
  • If you don’t have insurance, we keep your cost reasonable by streamlining our restoration process to minimize downtown and wasted time while keeping quality high. We guarantee best value for your dollars.
  • We can finish your project in less than half the time it typically takes other restoration companies, while following all standards and procedures and keeping the quality high. This is done by minimizing restoration down time and by streamlining our process.

Call us and request a free quote… you’ll see that we provide the best value for your dollars! (604) 838-8808.

Emergency Services: (what we provide)

We take care of everything, from the initial call to the final repairs. This includes plumbing repairs and water damage restoration caused by:

  • Pipe bursting/leaking
  • Drain backup
  • Roof leak
  • Sewer backup
  • Dishwasher/washing machine overflow
  • Foundation leak
  • And many more

About Our Credentials

  • Over 25-years’ experience master restorer – 50 years in combined experience.
  • Trained and certified technicians (water damage, asbestos & mold).
  • Our staff is trained and have been certified by IICRC* & AHERA*.
  • The staff is trained on the Canadian Standards Association procedures in containment isolation.
  • BBB A+ accredited.
  • Thousands of successful jobs completed. See reviews on Yelp & Google+.
  • $5 million insured and bonded. We carry general insurance as well as Asbestos and pollution liability.

* IICRC: Institute of Inspection Cleaning and Restoration Certification.

* AHERA: Asbestos Hazard Emergency Response Act.

Health and Safety of Family & Pets

  • We use a natural, non-toxic formula to kill microbes, abate bad odour and prevent mold from growing. This natural formula is safe for kids and pets.
  • The staff is trained on the Canadian Standards Association procedures in containment isolation.

Respecting Your Space & Being Less Invasive

  • We cover and protect flooring, structure and contents upon initiation of services.
  • We isolate the work space to increase privacy.
  • We minimize schedule conflict and disruption through consistent communication, lock box key location and scheduled arrangement.
  • For business: we also work in the commercial restoration field, please see our testimonials section after business hours.

How We Care for Your Belongings & Store Them

During restoration, we can move the furniture and personal belongings where you want it, or put them in our own dry and secure storage space. Everything is labeled and packed carefully. You get a copy of the inventory which tells you which box each piece is in. If you need something, we can get it to you.

After restoration we’ll help you put everything back the way you want it.

Preferred Rates for Strata and Property Managers

Please contact us at (604) 838-8808 for more details about our strata and property manager preferential program. With this program you get preferred rates and caps on the total restoration cost.